Delivery Information & Dispatch Times
What are your delivery options?
Option 1 - Australia Wide Delivery: We organise delivery using our couriers Star Track or Australia Post (tracking number provided once your order has been dispatched from our warehouse). NB: We do not ship internationally.
Option 2 - Warehouse Pickup
You organise your own personal or courier collection from our Thomastown, Victoria Warehouse. We will call you when your order is ready.
How long will it take to Dispatch my order from your Warehouse?
All PACKQUEEN orders are dispatched from our warehouse in Thomastown, Victoria within 1-3 business days from receipt of orders and payment however we can meet tight deadlines. Please note, that for larger quantities we manufacture to order and there may be a 3-7 day lead time. If your order is urgent, please specify in the comments section when checking out. Please note that we do not accept any returns/or refunds for change of mind purchases or delays as a result of our couriers. As we do not accept returns for change of mind purchases, we highly recommend you order a sample by calling our team on 03 8689 9344 to ensure that your product fits your chosen packaging.
What address should I use and once my order is dispatched, how long does delivery take?
We highly recommend using a business address for all deliveries. However, if you are unable to do so, by proceeding with your order, you are agreeing that your parcel will have an automatic authority to leave if your premise is unattended. You can provide additional delivery instructions such as ‘leave on front door step’ or ‘leave at backdoor under carport’. Please note that our courier is unable to contact you prior to delivery or deliver at a specific time.
The below information is to be used as a guide only. Once your order has been dispatched and is in the hands of our courier we cannot guarantee specific delivery dates or times.
Australian Capital Cities (excluding Perth): 1-4 Business Days from dispatch
Outside Capital Cities (including Perth): 2-10 Business Days from dispatch
Star Track Road
Adelaide, Albury, Bendigo, Canberra, Geelong, Melbourne, Shepparton, Sydney & Traralgon: 1-2 Business Day from dispatch
Brisbane, Central Coast NSW, Coffs Harbour, Newcastle, Orange, Tamworth & Wollongong: 2-3 Business Days from dispatch
Darwin, Gold Coast, Hobart, Launceston, Perth, Sunshine Coast, Townsville & other regional areas: 3-7 Business Days from dispatch
Do you ship internationally?
At this stage, we do not ship our products internationally.
How does PACKQUEEN calculate my transport cost and what is Cubed Weight?
Your transport cost is based on your location and the weight of the products you order. When you add products into your shopping cart and enter your postcode, our website will automatically calculate your freight/delivery charge. It is important to understand that our couriers charge based on either the deadweight or cubed weight of your products (whichever is greater).
For example, 100 x 4 Chocolate Boxes, might only way 1.8kgs, however, due to the clear lids already being assembled the carton that these are sent in is quite large. The couriers will take the dimensions of the box that we are sending your order in and calculate the cubed weight as well. In this situation, the cubed weight is 11.4kgs. Therefore, you would be charged postage on 11.4kgs instead of 1.2kgs.
Cubed weight is calculated by measuring the Length x Width x Height (in metres) multiplied by 250.
Step 1 - Convert the length x width x height into metres (For example 30cm = 0.3m)
Step 2 - Multiply your length x width x height x 250 to get your cubic weight
Step 3 - Compare your cubic weight of your carton to the actual (dead) weight. Whichever is the greated is what our couriers will use
We have a parcel that is 60cm x 30cm x 20cm and has a dead weight of 5kg. We calculate the cubic weight as follows:
In the above example, our courier would charge you 7.5kgs as it is higher than the deadweight of 5kgs.