Delivery Information & Dispatch Times
We ship all around Australia & Internationally
Option 1 - Australia Wide Delivery: Delivery via one of our couriers Direct Freight, Star Track or Australia Post.
Option 2 - International Delivery: Delivery via one of our couriers DHL & Australia Post Express Courier
Option 3 - Click & Collect: Your own personal or courier collection from our Thomastown (Victoria 3074) warehouse. We will notify you when your order is ready.
How long will it take to Dispatch my order?
Dispatch of your order will depend on whether you are purchasing a stock product, made to order product or bulk quantity. Please check the individual product page for further information on dispatch times.
What if my order is urgent?
If your order is urgent, please specify in the comments section when checking out. We will try our best to meet any deadlines that you have and if there are any issues, we will notify you immediately.
Once dispatched, how long do the couriers take to deliver my order?
Delivery times vary depending on couier service you have paid for and your location. Please see check out for available delivery options to your destination.
What delivery address should I use?
We highly recommend using a business address for all deliveries. However, if you are unable to do so please note that by proceeding with an online order, you are agreeing to an automatic 'authority to leave' if your delivery address is unattended. You can provide additional delivery instructions such as ‘leave on front door step’ or ‘leave at backdoor under carport’. Please note that our courier is unable to contact you prior to delivery or deliver at a specific time.
How does PACKQUEEN calculate my transport cost and what is Cubic weight?
Your transport cost is based on your location and the weight of the products you order. When you add products to your shopping cart and enter your postcode, our website will automatically calculate your freight/delivery charge. It is important to understand that our couriers charge based on either the deadweight or cubic weight of your products (whichever is greater). For example; 100 x 4 Chocolate Boxes, may only weigh 1.8kgs however, due to their clear lids coming pre-assembled the carton that house these items are quite large. The couriers will take the dimensions of the box that we are sending your order in and calculate the cubed weight as well. In this situation, the cubed weight is 11.4kgs. Therefore, you would be charged postage on 11.4kgs instead of 1.8kgs.
What countries do you ship to outside of Australia?
PACKQUEEN can ship to a number of international desitinations. All international orders will be shipped with DHL or Australia Post Express Courier to ensure that you receive relevant tracking information.
Payment for international orders can be made via Credit Card or Paypal at the checkout. Alternatively, email firstname.lastname@example.org to request an quote/invoice.
Shipping costs are calculated automatically up to 100 kilograms at the checkout. If your order is over 100kgs, send us an email to request a shipping quote. Please include your country, postcode and physical address along with what you would like to order and we will prepare a quote.