Delivery Information & Dispatch Times

We ship all around Australia & Internationally

Option 1 - Australia Wide Delivery: Delivery via one of our couriers Direct Freight, Star Track or Australia Post.
Option 2 - International Delivery: Delivery via one of our couriers DHL & Australia Post Express Courier
Option 3 - Click & Collect: Your own personal or courier collection from our Thomastown, Victoria Warehouse. We will call you when your order is ready. 

How long will it take to Dispatch my order?
Dispatch of your order will depend on whether you are purchasing a stock product, manufactured to order product or a large quantity. Please check the individual product page for further information dispatch times.

What if my order is urgent?
If your order is urgent, please specify in the comments section when checking out. We will try our best to meet any deadlines that you have and if there are any issues, we will notify you immediately.

Once dispatched, how long do the couriers take to deliver my order?
Delivery times vary depending on couiers and your locations. Please see check out for delivery options available to your destination.

What delivery address should I use?
We highly recommend using a business address for all deliveries. However, if you are unable to do so, by proceeding with your order, you are agreeing that your parcel will have an automatic authority to leave if your premises are unattended. You can provide additional delivery instructions such as ‘leave on front door step’ or ‘leave at backdoor under carport’.  Please note that our courier is unable to contact you prior to delivery or deliver at a specific time.

How does PACKQUEEN calculate my transport cost and what is Cubed Weight?

Your transport cost is based on your location and the weight of the products you order. When you add products into your shopping cart and enter your postcode, our website will automatically calculate your freight/delivery charge. It is important to understand that our couriers charge based on either the deadweight or cubed weight of your products (whichever is greater). For example, 100 x 4 Chocolate Boxes, might only weigh 1.8kgs, however, due to the clear lids already being assembled the carton that these are sent in is quite large. The couriers will take the dimensions of the box that we are sending your order in and calculate the cubed weight as well. In this situation, the cubed weight is 11.4kgs. Therefore, you would be charged postage on 11.4kgs instead of 1.2kgs.

What countries do you ship to outside of Australia?

International Shipping is available at PACKQUEEN.

We ship all international orders with DHL or Australia Post Express Courier to ensure that you have relevant tracking number.

Payment for international orders can be made via Credit Card or Paypal at the checkout. Alternatively, we can email you through an invoice.

Shipping costs are calculated automatically up to 100 kilograms at the checkout. If your order is over 100kgs, there is an option to request a shipping quote. This will be specified at the checkout. Please email as at info@packqueen.com.au to request a quote to ship to your location. Please include our country and what you would like to order and we can provide this information.