Delivery Information & Dispatch Times

What are your delivery options?
Option 1 - Australia Wide Delivery: We organise delivery using our couriers Star Track or Australia Post (tracking number provided once your order has been dispatched from our warehouse). NB: We do not ship internationally.
Option 2 - Warehouse Pickup
You organise your own personal or courier collection from our Thomastown, Victoria Warehouse. We will call you when your order is ready. 

How long will it take to Dispatch my order?
Dispatch of your order will depend on whether you are purchasing a stock product, manufactured to order product or a large quantity.

Dispatch time on stocked products: 1 to 3 Business Days (not including weekends)
All PACKQUEEN stock orders are dispatched from our warehouse in Thomastown, Victoria within the next 1-3 business days from receipt of orders unless otherewise specified.

Dispatch time on Manufactured to Order Products: 5 to 10 Business Days (not including weekends)
For all our made to order products, we have clearly stated this on the relevant product page. You can check this information out in the top right hand corner of any product page whereby it will state if this product is MANUFACTURED TO ORDER. In addition, when you check out and on your invoice, it will state directly underneath the product name if this is a MADE TO ORDER item.

Dispatch time on Large Quantities: 5 to 10 Business Days (not including weekends)
For larger quantities we manufacture to order and there may be a 5-10 day lead time.

What if my order is urgent?
If your order is urgent, please specify in the comments section when checking out. We will try our best to meet any deadlines that you have and if there are any issues, we will notify you immediately.

Once dispatched, how long do the couriers take to deliver my order?
The below information is to be used as a guide only. Once your order has been dispatched and is in the hands of our courier we cannot guarantee specific delivery dates or times.

For orders under 5kgs we use Australia Post - You can Choose Standard or Express Service at the Checkout

 Transport Service  Destination  Estimated Delivery Time
 Aust. Post Standard  Australian Capital Cities (excluding Perth)  2-4 Business Days from warehouse dispatch
 Aust. Post Express  Australian Capital Cities  1-2 Business Day from warehouse dispatch
 Aust. Post Standard  Outside Capital Cities (including Perth)  3-10 Business Days from warehouse dispatch

For orders over 5kgs we use Direct Freight/Star Track
Transport Service Destination Estimated Delivery Time
Star Track/Direct Freight  Adelaide, Albury, Bendigo, Canberra, 
 Geelong, Melbourne, Shepparton,
 Sydney & Traralgon
 1-2 Business Day from warehouse dispatch
Star Track/Direct Freight  Brisbane, Central Coast NSW, Coffs
 Harbour, Newcastle, Orange,
 Tamworth & Wollongong
 2-3 Business Days from warehouse dispatch
Star Track/Direct Freight  Darwin, Gold Coast, Hobart,
 Launceston, Mackay, Perth, Sunshine
 Coast, Townsville & other regional
 areas
 3-7 Business Days from warehouse dispatch

What delivery address should I use?
We highly recommend using a business address for all deliveries. However, if you are unable to do so, by proceeding with your order, you are agreeing that your parcel will have an automatic authority to leave if your premises are unattended. You can provide additional delivery instructions such as ‘leave on front door step’ or ‘leave at backdoor under carport’.  Please note that our courier is unable to contact you prior to delivery or deliver at a specific time.

The below information is to be used as a guide only. Once your order has been dispatched and is in the hands of our courier we cannot guarantee specific delivery dates or times.

Australia Post

Australian Capital Cities (excluding Perth): 1-4 Business Days from dispatch

Outside Capital Cities (including Perth):  2-10 Business Days from dispatch

Star Track Road/Direct Freight

Adelaide, Albury, Bendigo, Canberra,  Geelong, Melbourne, Shepparton, Sydney & Traralgon:  1-2 Business Day from dispatch

Brisbane, Central Coast NSW, Coffs Harbour, Newcastle, Orange, Tamworth & Wollongong:  2-3 Business Days from dispatch

Darwin, Gold Coast, Hobart, Launceston, Perth, Sunshine Coast, Townsville & other regional areas:  3-7 Business Days from dispatch



 


Track your Aust. Post Parcel - Click Here


Track your Star Track Parcel - Click here

Track your Freight Parcel - Click here

Do you ship internationally?
At this stage, we do not ship our products internationally.

How does PACKQUEEN calculate my transport cost and what is Cubed Weight?

Your transport cost is based on your location and the weight of the products you order. When you add products into your shopping cart and enter your postcode, our website will automatically calculate your freight/delivery charge. It is important to understand that our couriers charge based on either the deadweight or cubed weight of your products (whichever is greater).

For example, 100 x 4 Chocolate Boxes, might only weigh 1.8kgs, however, due to the clear lids already being assembled the carton that these are sent in is quite large. The couriers will take the dimensions of the box that we are sending your order in and calculate the cubed weight as well. In this situation, the cubed weight is 11.4kgs. Therefore, you would be charged postage on 11.4kgs instead of 1.2kgs.

Cubed weight is calculated by measuring the Length x Width x Height (in metres) multiplied by 250.
Step 1 - Convert the length x width x height into metres (For example 30cm = 0.3m)
Step 2 - Multiply your length x width x height x 250 to get your cubic weight
Step 3 - Compare your cubic weight of your carton to the actual (dead) weight. Whichever is the greated is what our couriers will use

Example:
We have a parcel that is 60cm x 30cm x 20cm and has a dead weight of 5kg. We calculate the cubic weight as follows:

(0.60 x 0.30 x 0.20) x 250 = 7.5kg

In the above example, our courier would charge you 7.5kgs as it is higher than the deadweight of 5kgs.