Help Centre

Frequently Asked Questions

Everything you need to know about PackQueen — orders, delivery, samples, custom printing, and more. Can't find your answer? Our team responds within 1 business day.

✉ info@packqueen.com.au 📞 03 8689 9344

6,000+

Products

700+

Box Sizes

90,000+

Australian Businesses

18+

Years Experience

About PackQueen Ordering Delivery Samples Products Custom Print Returns

🏆 About PackQueen

Yes — PackQueen offers Australia's largest online packaging range, with over 6,000 products including 700+ box sizes. No other Australian packaging supplier offers more choice online. Our range spans cardboard boxes, mailing boxes, food packaging, gift packaging, custom print, and storage solutions.

PackQueen stocks over 6,000 products, including 700+ box sizes alone — more than any other packaging supplier in Australia. Our range covers every major packaging category including boxes, mailers, food packaging, gift packaging, bags, tissue paper, ribbon, custom print, and storage solutions.

PackQueen was founded in 2007 by Monique Samara, giving us over 18 years of experience in the Australian packaging industry. We've grown from a small Melbourne operation to serve 90,000+ businesses across Australia, while staying true to our original mission of making quality packaging accessible and affordable.

Yes. PackQueen is proudly Australian-owned and operated, headquartered in Thomastown, Victoria. We manufacture approximately 90% of our products right here in Melbourne, which means faster turnaround times and reliable quality control for our customers.

PackQueen supplies packaging across virtually every industry, including food and bakery businesses, candle makers, cosmetics and beauty brands, jewellery businesses, florists, eCommerce and online retailers, clothing and apparel, gift and hamper businesses, subscription box companies, warehousing and logistics operations, and more. With 6,000+ products, we have the right packaging for almost any business type.

PackQueen offers more packaging choice than any other online supplier in Australia. Most Australian packaging suppliers stock between 100 and 1,500 products. PackQueen's range of 6,000+ products — including 700+ box sizes — means you're far less likely to need a second supplier or compromise on size. Everything is available online with transparent wholesale pricing and no sales rep required.

Absolutely. PackQueen was founded specifically to help small and medium businesses access high-quality packaging without massive order minimums. You can order online without a minimum quantity on most stocked products, and custom print runs start from just 25 units. Whether you're a sole trader or an established brand, our pricing and range are built for you.

No — anyone can order directly from our website. Whether you're an established business, a sole trader just starting out, or an individual who needs packaging for personal use, you're welcome to order. All our pricing is wholesale and displayed transparently online.

Simply place your first order online — your account is automatically registered to your email address. All our pricing is wholesale and available online immediately. Bulk pricing is applied automatically at checkout based on your order quantity.

🛒 Ordering

There is no minimum order quantity on most of our stocked products — you can order as few as one unit. For made-to-order products, minimums vary by product and are listed on the product page. Custom print runs start from 25 units. Contact us at info@packqueen.com.au or call 03 8689 9344 for specific minimum quantities.

Yes. We offer tiered bulk pricing that is applied automatically at checkout based on your order quantity. For large or repeat orders, our team can also discuss customised pricing. Email info@packqueen.com.au or call 03 8689 9344 for a tailored quote.

Please call us before placing your order on 03 8689 9344 to confirm whether we can meet your deadline. During busy periods we may not always be able to accommodate urgent requests. Once you've confirmed with our team, add your required delivery date in the comments field at checkout.

If manufacturing has not yet been scheduled, you may be able to change or cancel your order. Contact us as soon as possible at info@packqueen.com.au or call 03 8689 9344. Once an order has been scheduled for manufacturing it cannot be modified or cancelled.

We accept the following payment methods:

Credit Cards — Visa, Mastercard, and American Express
PayPal — Secure payments via PayPal
Bank Transfer — Direct bank transfers for larger orders

Contact info@packqueen.com.au or call 03 8689 9344 if you have any payment queries.

This information is clearly listed on each product page. Stocked products are typically dispatched within 1–3 business days. Made-to-order (MTO) products have a specified lead time shown above the pricing table on the product page. Lead times can vary by season — contact us for current turnaround times.

Manufacturing time depends on the product. Lead times are listed on the product page above the pricing table. For a specific timeline on your order, email info@packqueen.com.au or call 03 8689 9344 and our team will provide an update.

Yes. We do not share your information with third parties. You can unsubscribe from emails at any time using the link at the bottom of any email. We do not store credit card details — all payment information is encrypted securely at checkout.

🚚 Delivery & Shipping

We ship Australia-wide via Direct Freight. International orders are shipped via DHL or Australia Post International. You can also Click & Collect from our warehouse at 20 Horne Street, Thomastown, Victoria 3074.

Shipping costs are calculated automatically on our website. You can view shipping costs on the product page or by adding items to your cart and entering your postcode before checkout. You can also arrange your own courier to collect from our Thomastown warehouse.

Dispatch time depends on whether your product is stocked, made-to-order, or a bulk quantity order:

Stocked products — typically dispatched within 1–3 business days
Made-to-order products — lead time listed on the product page
Bulk orders — manufacturing may take 7–10 business days

You will receive a dispatch notification email with a consignment tracking number once your order has been shipped. Use this number to track your delivery directly with the courier.

Couriers charge based on either the dead weight or cubic weight of your order — whichever is greater. Cubic weight is calculated from the dimensions of the carton we ship your order in, not the weight of the products themselves. For example, 100 chocolate boxes may weigh 1.8kg, but due to their size the cubic weight could be 11.4kg — and you'd be charged based on the higher figure. Shipping costs are calculated automatically at checkout based on your postcode and order details.

We recommend using a business address. If delivering to a home address, please note that by placing your order you agree to an automatic authority to leave if no one is present. You can add delivery instructions at checkout, however couriers cannot contact you before delivery or deliver at a specific time. Please do not use a PO Box — our couriers require a physical address.

Yes. International orders are shipped via DHL or Australia Post International. Shipping costs are calculated automatically for orders up to 100kg. For orders over 100kg, email info@packqueen.com.au with your country, postcode, physical address, and items required and we will prepare a quote.

First, track your order using the consignment number in your dispatch notification email — it may already be out for delivery. If you still have concerns after tracking, contact us at info@packqueen.com.au or call 03 8689 9344 and our team will assist.

Missing boxes may have been separated during transit and could be on their way separately. Check your tracking using the consignment number in your dispatch email. If the missing items don't arrive or you need assistance, contact us at info@packqueen.com.au or call 03 8689 9344.

📦 Samples

Yes. We strongly recommend ordering a sample before placing a full order, particularly as we do not accept returns for change of mind. Samples allow you to check the size, quality, and finish of a product before committing. Visit our samples page for details on how to request one.

Most samples incur a small charge, generally between $2–$10, plus postage. This helps us keep our product prices as low as possible for all customers. Visit our samples page to learn more and place a sample request.

We offer one sample per product. Samples are intended for quality and size testing purposes. If you need additional samples, please contact our team to discuss your requirements.

To keep costs down, we manufacture samples in bulk — so they are only available in brown or white (made-to-order products are only available in brown). However, we'll send you colour swatches so you can see the exact colour and finish of your preferred option before ordering.

📐 Products & Sizing

With 700+ box sizes available, we're confident you'll find the right fit. Start with our Box Measuring Guide to measure your product's three dimensions. If you're still unsure, email info@packqueen.com.au or call 03 8689 9344 and our team will recommend the ideal size for your product.

All dimensions listed on our product pages are internal dimensions, giving you the most accurate guide to whether a box will fit your product. If you need external dimensions, contact us at info@packqueen.com.au or call 03 8689 9344.

With 6,000+ products and 700+ box sizes, PackQueen offers Australia's largest online packaging range — but if you still can't find what you need, we can help. As manufacturers, we're able to produce custom sizes. Visit our custom packaging page or contact us at info@packqueen.com.au to discuss your requirements.

Yes, we offer food-safe packaging options. Our food packaging range meets food safety standards for a variety of products. Contact us at info@packqueen.com.au or call 03 8689 9344 to confirm that a specific product is suitable for your food items.

Much of our range is manufactured from 80% recycled materials and is fully recyclable. For specific product information, email info@packqueen.com.au or call 03 8689 9344.

Our presentation gift boxes are made from 285gsm paperboard, which is not suitable for postage. Our corrugated cardboard boxes are strong and sturdy and suitable for shipping. Products that are suitable for postage are clearly marked with a "Suitable for Postage" badge on the product page. If you're unsure, contact our team and we'll point you in the right direction.

We have a full library of step-by-step folding instruction videos for our products. Visit our Folding Instructions page to find the video for your specific box style.

🎨 Custom Printing

Yes. We offer Digital Printing, Screen Printing, Foil Printing, Flexo Printing, and Offset Printing. The best option for you will depend on your order quantity and the style of box you need. Visit our Custom Packaging page to request a quote, or contact us to discuss your requirements.

Custom print runs start from just 25 units, making them accessible for small and growing businesses. Pricing and minimums vary by print type and product. Contact us at info@packqueen.com.au or visit our Custom Packaging page for a tailored quote.

Yes. As manufacturers, we can produce custom sizes across most of our product range. Visit our Custom Packaging page or contact our team to discuss your specifications and receive a quote.

↩️ Returns & Refunds

We do not accept returns or refunds for change of mind. We strongly recommend ordering a sample before placing a full order to ensure the product meets your requirements. Visit our samples page to request one, or view our full Returns & Refund Policy.

We take quality seriously — but if you receive a faulty product or the wrong items, please contact us immediately at info@packqueen.com.au or call 03 8689 9344. All claims for faulty or incorrectly delivered items must be received within 21 days of dispatch. Items will need to be returned to PackQueen for assessment. View our full Returns & Refund Policy for details.

Unfortunately we are unable to accept returns for orders that arrive late due to courier delays, as this is outside our control. If your order is time-sensitive, please contact us before placing your order to confirm we can meet your deadline. We'll always do our best to accommodate urgent requests.

Please contact our customer service team as soon as possible at info@packqueen.com.au or call 03 8689 9344. We're committed to resolving any issues quickly and will work with you to find the best solution.

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