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How long will my order take to ship?

Here at PackQueen, we offer a variety of products, including stocked and made-to-order options. Lead times are specified under the product name.

Please keep in mind that lead times can occasionally vary, especially during busy periods. However, we do our best to accommodate fast track requests. If you have an urgent order, kindly reach out to our team before placing it.

What Shipping Options do you have?

We provide reliable delivery options both within Australia and internationally. Our Australian delivery partners include Direct Freight, Australia Post, DHL and Australia Post Express Courier.

Do you offer Click & Collect?

We offer a click and collect option at our Thomastown warehouse. You can place your order online and opt to personally collect your order from our warehouse or arrange for a courier to do so. Once your order is ready, we will promptly notify you.

What is the delivery cost?
To ensure transparency and convenience, our website calculates the delivery cost during the checkout process. This way, you'll have all the necessary information upfront.

Do you offer samples?
At PackQueen, we offer a full sample service of all our products. We highly recommend purchasing a samples for you to try our product before committing to a bulk order as we do not offer exchanges or refunds for change of mind purchases. Please get in touch with our team if you need help and recommendations for a particular product.