Ordering & Custom Printing FAQs
How do I place an order?
You can place orders with PackQueen conveniently by either using our online platform or by simply emailing your order or purchase order to info@packqueen.com.au
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Can I order a sample?
Absolutely. At PackQueen, we provide samples of all our products so you can test them out before making a purchase. You have the option to buy these samples directly online or reach out to our team via emailinginfo@packqueen.com.aufor assistance on how to order these.
Do your offer custom printing?
We sure do. At PackQueen, we love adding a personal touch to your packaging! You'll be thrilled to know that we offer printing on nearly all of our packaging options. While you can find our print prices online, email our friendly team atinfo@packqueen.com.auif you have a specific printing idea in mind that you can't find listed.
Do you offer custom sized packaging?
At PackQueen, we've got you covered with custom-sized packaging tailored just for you. Starting from a minimum quantity of 250 units, our custom packaging services are top-notch. With over 18 years of experience in the industry, custom packaging is our specialty! Email our team today at info@packqueen.com.auand let's create something amazing together!
How long does shipping take?
We typically process and ship stock products within 1-2 business days. Standard shipping times vary depending on your location. For our made to order and custom products, lead times are specified on the individual product page. If you have an urgent request, always get in touch with our team at info@packqueen.com.auor on 03 8689 9344 so we can see how we can help.
What payment methods do you accept?
We accept major credit cards (Visa & Mastercard) as well as PayPal for secure and convenient payment and Direct Deposit.
