PACKQUEEN Lead Times
PACKQUEEN is now closed for orders for 2017 - We will be reopened from Monday 8th January 2018.
All orders and enquiries placed during that time will be responded to upoon return.
From the team at PACKQUEEN we wish you a Merry Christmas and Happy New Year
Here at PACKQUEEN we manufacture 80% of our products here in our Melbourne warehouse.
Our lead times will depend on the product that you require, and we will keep you updated via email with any lead times for your order within one business day of receiving your order.
Manufactured to Order products or Large quantities - dispatched in 5-10 Business Days
Stocked Products - dispatched in 1-3 Business Days
Important things to note:
- Any lead times quoted on our products are in business days, ie. Monday to Friday. No manufacturing takes place on weekends, public holidays or during our Christmas closure (late Dec - early Jan) .
- Production lead times do not factor in delivery times. Delivery times will vary depending on your location and your chosen courier. If you are not sure about the production lead time and delivery time please contact us on 03 8689 9344 or firstname.lastname@example.org
- Our lead times will specify the time of dispatch not delivery. Dispatch means the time that your order leaves our warehouse. If you are not sure of the ETA for the delivery of your order please contact us on 03 8689 9344. Upon dispatch you will receive an automated email with the courier tracking number.
- We will always do our very best to meet your deadlines, however this is not always possible. Please contact us on 03 8689 9344 or email@example.com to let us know the date you require delivery and we will let you know if we can achieve your deadlines.
Stocked items are generally dispatched from our warehouse within 1-3 business days. Please see the image below to find out where the lead times are located on your chosen stocked product. Please note, if your item is out of stock you will be notified within 1 business day:
Lead time located in the top right, above the product dimensions.
Manufactured to Order Items are generally manufactured in 5-10 business days. Please see the image below to find out where the lead times are located on your chosen manufacture to order product:
Why isn't the product showing as being out of stock?
As we manufacture a huge amount of our products when your order is placed, we cannot show items as out of stock, if we did this, most of the products on our website would be out of stock all the time. Once your order is placed we will contact you within 1 business day to let you know the manufacturing status of your order.
I need my packaging urgently, how do I know if it is in stock?
Please contact us on 03 8689 9344 with the product code and we will let you know if we have stock available prior to you placing your order. If it is not availalble, we can let you know the lead time for the item and we can also do our best to help you find an alternative product to suit your needs.
I order an item that is stocked, however I have just received an email to say it is out of stock?
We do keep many products stocked in our warehouse, however, if we get a number of large orders at once our stock can get depleted very quickly. We will contact customers within 1 business day of any stock issues to let you know the lead times for your product/s or to help you find an alternative product to suit your needs.
What is the lead time for samples?
Samples are generally dispatched in 1-3 business days from the cleared payment of your order. If you are ordering a sample of a manufactured product, you may also need to allow for an additional 1-3 business days for the production of the sample if it is out of stock. We will keep you notified via email of any delays.
How can I speed up the manufacturing of my urgent order?
Firstly, contact us to let us know your deadline. Email us at firstname.lastname@example.org with your order number and the date that you need the order delivered. Secondly, please make sure that you put any urgent notes in to the delivery instructions field when placing your order, that way the order will be flagged with our production team right away.
Lastly, we cannot begin manufacturing until we have received cleared payment for your order - any delays in payment will flow on to manufacturing lead times. Make sure your payment is made as soon as possible and we will schedule production for you.
If paying by direct debit, please be aware that your payment may take time to clear into our account, so send us through a bank remittance and our accounts team will be able to clear your order for production. Also, don't forget to include your order as a reference number for payment, without this it can be difficult to match your payment with your order.
If I order a lower quantity can my order be manufactured faster?
All orders are put in a queue for production in the order that we receive them. Even if you order a lower quantity the lead time will still be the same. Contact us on 03 8689 9344 or email@example.com and we can let you know if your order can be completed sooner, or if we have an alternative stocked product available.
What are the lead times for Custom Products?
In most cases, the lead time for custom products is 10-15 business days from artwork or sample approval. For further information about custom products please click here