Author: PACKQUEEN Date Posted:31 July 2019
When you’re a small business, the focus tends to be on generating attention to and revenue from your products. After the product is sold, though, care and attention to detail should be given to. This is to show your customers that you care for them even after they’ve already made a purchase.
All the customer service work that a business puts in sometimes gets compromised in how their sold items are packed and shipped to the end user. How can you make an impact even there? Here are a few of the ways possible:
1. Picking a courier
You want to work with a courier whose rates are reasonable, yes, but you also want to make sure they share your pursuit for top notch customer service. We always hear about courier services that toss packages around and leave them lying around anywhere. Choose a courier that will treat your customers’ parcels with care and respect, courier that will complete deliveries in a timely manner.
2. Pack it with care
Make good use of tissue paper or bubble wrap especially when you’re shipping out delicate items and breakables to customers. Don’t forget to label the box FRAGILE to give the courier due warning to the courier that they need to handle the parcel with care.
3. Set shipping turnaround times
It helps so set your customers’ expectations when it comes to delivery. Be careful to specify that your turnaround times are in business days or calendar days and establish whether or not this includes holidays as well.
4. Establish policies
Returns and exchanges are part and parcel of owning a business. You want to give your customers the chance to makes themselves heard when your product falls apart while protecting your business from being taken advantage of at the same time.
Customer service doesn’t end at the till. There’s a need for follow through and essential aftercare if you want loyal customers and repeat business. We hope you find the tips here useful for your business venture.