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Lead Times:
Here at PACKQUEEN, we offer a variety of products, including stocked and made-to-order options. To provide you with accurate information, we specify the lead times on each product page.

• Stock Products: Allow 1-3 work days for dispatch
• Bulk Stock Products: Allow 5-7 work days for dispatch
• Made-to-Order (MTO) Products: Lead time specified on product page

Please keep in mind that lead times can occasionally vary, especially during busy periods. However, we do our best to accommodate fast track requests. If you have an urgent order, kindly reach out to our team before placing it.

Shipping Options:
Delivery: We provide reliable delivery options both within Australia and internationally. Our Australian delivery partners include Direct Freight, Star Track, and Australia Post. For international shipments, we work with trusted partners such as DHL and Australia Post Express Courier.

Click & Collect: Conveniently, we offer a click & collect option at our Thomastown warehouse. You can opt to personally collect your order from our warehouse or arrange for a courier to do so. Once your order is ready, we will promptly notify you.

Delivery Cost:
To ensure transparency and convenience, our website calculates the delivery cost during the checkout process. This way, you'll have all the necessary information upfront.

Refund & Returns:
As we offer a full sample service for you to try our product before committing to a bulk order, we do not offer exchanges or refunds for change of mind purchases. Please get in touch with our team if you need help and recommendations for a particular product.